We deliver medicines only in Zambia at the moment.

Make a list of all the medicines you’d like to order, upload the prescription. E-mail the list to us at admin@hngapp.co.zm Please ensure that you provide your full mailing address.  We’ll call you back to confirm or will get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed. If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. Our service partners will not process your order without a prescription. Our partners will then fulfil the order at the earliest. 

We service order from Monday to Saturday. In case of any delay, our agent will inform you on a priority basis. You can contact us on : +260 961457104 (between 8:00 hour and 18 hour). 

In case you are not at home, please nominate a neighbour or someone close by who can receive the order. Ensure that they have the payable amount. 

We strive hard to service all our orders. We will schedule the orders at your convenient time. However, in case we cannot, we will refund the cost of the medicines as store credits to your WALLET Account. 

We currently take payments by cash/visa card upon delivery, mobile money or direct cash deposit or online transfer at our bank account. Bank details are provided on right side menu of the mobile app. Cash could be handed over at the time our service partner hands over the order to you. 

This can only be done before the order has been shipped, i.e., you need to ensure you send us a mail at admin@hngapp.co.zm with your order number or call us at +260 961457104 for cancellation, before the mail with ‘order shipped information’ reaches you. 

If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order if you have it ready or you can e-mail it later with your order ID to admin@hngapp.co.zm

Write to us at admin@hngapp.co.zm with your queries.

You can also call us at +260 961457104 (08:00 hour to 18:00 hour 6 days a week (Except Sunday) 

We do supply medicines to other retailers through our wholesale branch. We import special kind of medicines upon request from India and UK.

We can also provide technical or advisory support for implementation of pharmaceutical software or developing mobile app for online pharmacy.

We ensure that we procure the medicines directly from certified retail pharmacies, importers, distributors or regulated manufacturers. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date. 

Step 1: Customer uploads the prescription

Step 2: Pharmacist at our partnered retail pharmacy reviews and digitises the prescription along with a order cart

Step 3: Customer will select the required items along with quantity and selects the mode of payment as desired

Step 4: We will get products from our partnered retail pharmacy or distributor and deliver the medicine at your doorstep depending upon the availability.

Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in our partnered retail pharmacy after you confirm the order. Exact amount to be paid after it is invoiced at our partner of retail pharmacy. This step is to ensure we collect the exact amount after the invoice is finalized. 

Please note that price & stock of medicines change in real time. We are partnered with trusted retail pharmacy to expose real time price & stock information. 

Pharmacists verify the prescription and digitize the same before you can confirm the order. 

Yes, you can buy generic substitutes provided the doctor writes the generic name instead of brand name in the prescription 

Yes sure. We update you at every stage with sms/email. 

Medicine prices vary by economic situation, availability, regulations and often change on a day-to-day basis due to change in exchange rate at the time of import at distributors level. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines. The prices displayed on website/app are approximate/indicative prices only and it may vary at the time of invoicing medicines at our partnered retail pharmacy.

We pack the medicines in a sealed and tamperproof medicine bags and dispatch it to our customers. If you find the seal is broken, please don’t accept the order. For temperature-controlled medicines, we pack them in cooler box with enough ice packs and deliver within Lusaka only.

You can send us your CV at admin@hngapp.co.zm or WhatsApp using our mobile app. You will be given priority when we have vacancy. Candidates with basic knowledge of computer and experience in retail pharmaceutical field will be preferred.

We do import some special medicines from UK through our branch office located in London.